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Managing Airports 4th Edition: An international perspective, by Anne Graham

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Review

'Anne Graham’s book should be essential reading for anyone working, analyzing, investing, studying or just generally interested in the airport industry. It is one of the few books dedicated to the topic of airport management at an international level and it manages to capture the key fundamentals of the industry in a clear and concise way. Many of the issues raised in the book are timely, important, challenging and controversial, and Dr. Graham analyses these in detail, providing the essential background and presenting the perspectives of the different players. Managing Airports has become a true classic of the airport industry literature.'- Dr. Rafael Echevarne, Director, Economics and Program Development, ACI World 'Managing Airports’ status as “ the top must read” for airport professionals, academics and researchers remains unaltered, especially with this new fourth edition.   There have been significant changes in airport management since 2008, namely, the shifting balance of power towards emerging markets, increasing emphasis on service quality and enhancing the passenger experience and the airport having to cope with more challenging capital market conditions post-2008.  All of these pressing issues have been incorporated in this new fourth edition. Readers will especially appreciate new chapters on airport operations and airport service quality which reflects the extent to which a growing number of airport operators have re- focussed in recent years on try to deliver an improved airport experience for their customers.' - Dr. Romano PagliariSenior Lecturer, Department of Air Transport, Cranfield University 

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About the Author

Dr Anne Graham is a Reader in Tourism and Transport at the University of Westminster, UK.

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Product details

Paperback: 344 pages

Publisher: Routledge; 4 edition (November 8, 2013)

Language: English

ISBN-10: 0415529417

ISBN-13: 978-0415529419

Product Dimensions:

7.4 x 0.8 x 9.7 inches

Shipping Weight: 1.7 pounds (View shipping rates and policies)

Average Customer Review:

3.0 out of 5 stars

2 customer reviews

Amazon Best Sellers Rank:

#868,113 in Books (See Top 100 in Books)

Comprehensive with up to-date information on airports around the worldA must read for those wanting to know more on the aviation industry

Very disappointed this ebook does not show page numbers, no way to reference. Don't buy if you need to reference including page numbers. How does Amazon and seller expect students to use this book? suppose I'm in class and tutor says go to page 100, really disappointed.

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Managing Airports 4th Edition: An international perspective, by Anne Graham PDF

Managing Airports 4th Edition: An international perspective, by Anne Graham PDF

Managing Airports 4th Edition: An international perspective, by Anne Graham PDF